Privacy Policy
Introduction and Scope
At RippleCodex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our programming education platform. We're based in Taiwan and follow both local privacy regulations and international best practices to keep your data secure.
This policy applies to all interactions with our website, educational content, webinars, and any communication you have with our team. By using our services, you're agreeing to the practices described here.
Information We Collect
We collect different types of information to provide you with quality programming education and support. Here's what we gather and why:
Contact Information
Your name, email address, and phone number when you sign up for courses, download resources, or contact us directly. We use this to communicate with you about your learning progress and important updates.
Learning Data
Information about your course progress, completed modules, quiz results, and areas where you spend more time. This helps us personalize your learning experience and improve our curriculum.
Technical Information
Your IP address, browser type, device information, and how you navigate our website. We use this data to ensure our platform works well across different devices and to identify technical issues.
Communication Records
Messages you send us through contact forms, email, or during webinars. We keep these records to provide better support and track your questions or concerns.
How We Use Your Information
Your information serves specific purposes that directly benefit your learning experience:
- Delivering course content and tracking your progress through programming modules
- Sending you updates about new courses, webinars, and relevant programming resources
- Providing technical support and answering your questions about course material
- Improving our educational content based on how students interact with different topics
- Ensuring our platform remains secure and functions properly across all devices
- Complying with Taiwan's educational regulations and maintaining proper student records
We don't use your information for automated decision-making that would significantly impact your access to our services.
Your Privacy Rights
You have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:
Request a copy of all personal information we have about you. We'll provide this within 30 days in a readable format.
Ask us to fix any incorrect or outdated information in your profile or learning records.
Request complete deletion of your account and associated data, though we may retain some information for legal compliance.
Ask us to stop processing your information for specific purposes while still maintaining your account.
Receive your data in a structured format that you can transfer to another education platform if you choose.
Unsubscribe from marketing emails while still receiving important course-related notifications.
To exercise any of these rights, simply email us at contact@ripple-codex.com with your specific request. We'll verify your identity and respond within 30 days.
Data Security and Protection
We protect your information using multiple layers of security appropriate for an educational technology company:
Encryption
All data transmission uses SSL/TLS encryption, and sensitive information is encrypted when stored on our servers.
Access Controls
Only authorized team members can access student data, and all access is logged and monitored.
Regular Security Audits
We conduct quarterly security reviews and work with external experts to identify potential vulnerabilities.
Secure Data Centers
Our hosting providers maintain SOC 2 compliance and implement physical security measures at their facilities.
While we implement strong security measures, no system is completely immune to all threats. We'll notify you promptly if any security incident affects your personal information, following Taiwan's data breach notification requirements.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Here's our retention schedule:
While your account remains active, we maintain all course progress, communications, and profile information to support your ongoing learning.
If you don't access your account for 24 months, we'll send reminder emails before beginning the deletion process of non-essential data.
Some educational records and financial transaction data must be retained for seven years under Taiwan regulations, even after account closure.
After retention periods expire, we permanently delete all personal information from our systems and backup storage.
Sharing Information with Third Parties
We share your information only when necessary to provide our services or comply with legal requirements:
Service Providers
We work with carefully selected companies that help us deliver our educational platform. This includes our web hosting provider, email service, and payment processor. All these partners sign agreements requiring them to protect your information and use it only for their specific services to us.
Legal Requirements
We may share information if required by Taiwan law enforcement, court orders, or regulatory authorities. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If RippleCodex is acquired or merges with another company, your information would be transferred as part of that transaction. You'd be notified in advance and given choices about your data.
We never sell your personal information to marketing companies or data brokers, and we don't share your learning progress with employers unless you explicitly request such verification.
International Data Transfers
Our primary servers are located in Taiwan, but some of our service providers operate internationally. When your data is transferred outside Taiwan, we ensure adequate protection through:
- Contractual agreements requiring equivalent privacy protection standards
- Working only with providers in countries recognized as having adequate data protection laws
- Implementing additional technical safeguards for international data transmission
You can request specific details about where your data is processed by contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how our platform is used:
Essential Cookies
These cookies are necessary for our website to function properly. They remember your login status and course progress as you navigate between pages.
Analytics Cookies
We use analytics tools to understand which course content is most helpful and where students encounter difficulties. This data is anonymized and helps us improve our curriculum.
Marketing Cookies
With your consent, we use cookies to show you relevant programming resources and course recommendations based on your interests.
You can control cookie settings through your browser, though disabling certain cookies may limit some website functionality.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll:
- Email you directly about important updates that affect your rights
- Post the new policy on our website with a clear revision date
- Provide a summary of key changes in plain language
- Give you time to review changes before they take effect
Minor clarifications or administrative updates may be made without individual notification, but we'll always maintain the current version on our website.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how your information is handled, we're here to help.
contact@ripple-codex.com
Response within 2 business days
+886223710109
Monday-Friday, 9 AM - 6 PM (Taiwan Time)
RippleCodex Privacy Team
No. 6之50號, Dongshi St
Nuannuan District, Keelung City
Taiwan 205